Nu sluggish - Page 5 - BlueWho.com

abstrait · 06-01-2007, 03:21 PM

Working again...

I hope no one that is legit got their sites turned off just because the server couldnt take the traffic. Is that the best solution??

Manish · 06-01-2007, 03:33 PM

Hi abstrait,

MySQL should be working fine now. If you still face any issues, let me know. I can't really comment on the legitimacy of the websites, but we do work with our clients privately, if requested, to see how best we can overcome the issues their websites face. Most of the time its poorly written scripts that get exploited and cause these troubles.

The server is capable of handling large traffic, infact we have servers with same specs in the same DC that handle many more accounts without any issues. So its definitely not the server specs or "overloaded" resources. Its only when we see unnatural rise in traffic that we block IPs opening multiple connections to the server. Also this block is temporary i.e. removed after few hours.

Thanks,

bknonix · 06-01-2007, 07:02 PM

I trust that the RESELLER for accounts that are blocked, even temporarily, are contacted to let them know so that they can do further investigation.

JohnBW · 06-01-2007, 07:07 PM

Hello,

Yes, we do notify resellers when we block any account. If you have any further questions or concerns, please feel free to let us know.

Best regards,

John
Technical Support
BlueWho.com

abstrait · 06-19-2007, 03:02 PM

Anyone else having problems with a sluggish NU this morn? I'm getting waits to authorize email and slow forum etc.

1stopsites · 06-19-2007, 03:05 PM

I am having trouble with connecting via FTP =- time out errors...

JohnBW · 06-19-2007, 06:15 PM

Hello,

Please submit a ticket along with details of your account so that we may investigate this.

Thanks.

Best regards,

John
Technical Support
BlueWho.com

bluerumi · 06-19-2007, 08:04 PM

Mail not getting to me on NU server....mcrumistudio.com

this is from the person who tried to email me. My emails to her are geting timeouts (not from a filled mailbox).

From: MAILER-DAEMON@bouncehost
Date: June 19, 2007 3:43:44 PM EDT
To: lisa@designmanifesto.com
Subject: failure notice

Hi. This is the qmail-send program at bouncehost.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<mark@mcrumistudio.com>:
Sorry, I wasn't able to establish an SMTP connection. (#4.4.1)
I'm not going to try again; this message has been in the queue too long.

--- Below this line is a copy of the message.

Return-Path: <lisa@designmanifesto.com>
Received: (qmail 58971 invoked by uid 399); 18 Jun 2007 18:43:44 -0000
Received: from unknown (HELO ?10.0.1.4?) (lisa@designmanifesto.com@141.152.21.48)
by mail.hsphere.cc with SMTP; 18 Jun 2007 18:43:43 -0000
Mime-Version: 1.0 (Apple Message framework v752.2)
To: Mark McIntyre <mark@mcrumistudio.com>
Message-Id: <6AC2FAAA-ED1D-4609-AC27-E9104AF8B5CC@designmanifesto.com>
Content-Type: multipart/alternative; boundary=Apple-Mail-77--125536824
References: <cc7.142c191c.33a8257a@aol.com>
From: Lisa Cumbey <lisa@designmanifesto.com>
Subject: Fwd: Linda Abbatiello re: a terrific antique sale
Date: Mon, 18 Jun 2007 14:50:09 -0400
X-Mailer: Apple Mail (2.752.2)

--Apple-Mail-77--125536824
Content-Transfer-Encoding: 7bit
Content-Type: text/plain;
charset=US-ASCII;
delsp=yes;
format=flowed

JohnBW · 06-19-2007, 08:39 PM

Hello,

Please submit a ticket at the Help Desk with details of your account so that we may look into this.

Thanks.

Best regards,

John
Technical Support
BlueWho.com

nemeng · 06-19-2007, 10:49 PM

Tried to view my websites at "4020.net" and "nemeng.com" but got a "Firefox can't establish a connection to the server at xxx" message.

Another day, another Nu problem?...

Andrew N.
<http://nemeng.com>
(when Bluewho.com feel like hosting it on a working server...)

nemeng · 06-19-2007, 10:54 PM

Well, whatdyaknow, Nu appears to be back up again.

For now.

AZN

JohnBW · 06-20-2007, 12:46 AM

Hello,

We apologize for the inconvenience. We'll be moving 15 resellers' accounts off Nu shortly which will decrease the load considerably.

If you have any further questions or concerns, please don't hesitate to let us know.

Thanks.

Best regards,

John
Technical Support
BlueWho.com

**Navin** · 06-20-2007, 01:00 AM

http://forums.bluewho.com/showthread.php?t=10039

bluerumi · 06-20-2007, 06:10 PM

Quote:

Originally Posted by JohnBW

Hello,

Please submit a ticket at the Help Desk with details of your account so that we may look into this.

Thanks.

Best regards,

John
Technical Support
BlueWho.com

I submitted a ticket at 9:30 am about the blacklisting. No response as of yet. And I am still getting my email bounced back.
Please let me know what the problem is and how to resolve it.
Thanks.

Ticket ID: 52435
Subject: EMail bounced.
Department: Support
Priority: High
Status: Open

JohnBW · 06-20-2007, 07:29 PM

Hello,

We apologize for the delayed response. This ticket has been responded to.

If you have any further questions or concerns, please don't hesitate to let us know.

Thanks.

Best regards,

John
Technical Support
BlueWho.com

06-01-2007, 03:33 PM	#62
Manish Registered User Join Date: Jul 2006 Location: HelpDesk Posts: 515	Hi abstrait, MySQL should be working fine now. If you still face any issues, let me know. I can't really comment on the legitimacy of the websites, but we do work with our clients privately, if requested, to see how best we can overcome the issues their websites face. Most of the time its poorly written scripts that get exploited and cause these troubles. The server is capable of handling large traffic, infact we have servers with same specs in the same DC that handle many more accounts without any issues. So its definitely not the server specs or "overloaded" resources. Its only when we see unnatural rise in traffic that we block IPs opening multiple connections to the server. Also this block is temporary i.e. removed after few hours. Thanks, __________________ Manny Singh Technical Support BlueWho.com Need Help? E-Mail Support: \| Sales: sales@bluewho.com \| Support: support@bluewho.com \| Forum Support: \| Sales Forum \| Getting Started \| Advanced Help \| Search the Forums \| Support Forum \|

06-19-2007, 10:49 PM	#70
nemeng Registered User Join Date: Jun 2006 Location: Blue Mountains Australia Age: 46 Posts: 63	Nu crashed/ offline/ toast Tried to view my websites at "4020.net" and "nemeng.com" but got a "Firefox can't establish a connection to the server at xxx" message. Another day, another Nu problem?... Andrew N. <http://nemeng.com> (when Bluewho.com feel like hosting it on a working server...)

06-20-2007, 01:00 AM	#73
Navin BlueWho COO Join Date: May 2004 Posts: 2,689	http://forums.bluewho.com/showthread.php?t=10039 __________________ BlueWho.com

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06-01-2007, 03:21 PM	#61
abstrait Client Join Date: Jul 2004 Location: Havana/NU \| NC Coast Age: 48 Posts: 278	Working again... I hope no one that is legit got their sites turned off just because the server couldnt take the traffic. Is that the best solution??

06-01-2007, 07:02 PM	#63
bknonix Registered User Join Date: Nov 2004 Location: Mississauga Age: 44 Posts: 126	I trust that the RESELLER for accounts that are blocked, even temporarily, are contacted to let them know so that they can do further investigation.

06-01-2007, 07:07 PM	#64
JohnBW BlueWho Staff Join Date: May 2007 Posts: 839	Hello, Yes, we do notify resellers when we block any account. If you have any further questions or concerns, please feel free to let us know. Best regards, John Technical Support BlueWho.com

06-19-2007, 03:02 PM	#65
abstrait Client Join Date: Jul 2004 Location: Havana/NU \| NC Coast Age: 48 Posts: 278	Anyone else having problems with a sluggish NU this morn? I'm getting waits to authorize email and slow forum etc.

06-19-2007, 03:05 PM	#66
1stopsites Registered User Join Date: Apr 2004 Location: SC Posts: 81	I am having trouble with connecting via FTP =- time out errors...

06-19-2007, 06:15 PM	#67
JohnBW BlueWho Staff Join Date: May 2007 Posts: 839	Hello, Please submit a ticket along with details of your account so that we may investigate this. Thanks. Best regards, John Technical Support BlueWho.com

06-19-2007, 08:04 PM	#68
bluerumi Registered User Join Date: Apr 2004 Posts: 262	Mail not getting to me on NU server....mcrumistudio.com this is from the person who tried to email me. My emails to her are geting timeouts (not from a filled mailbox). From: MAILER-DAEMON@bouncehost Date: June 19, 2007 3:43:44 PM EDT To: lisa@designmanifesto.com Subject: failure notice Hi. This is the qmail-send program at bouncehost. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <mark@mcrumistudio.com>: Sorry, I wasn't able to establish an SMTP connection. (#4.4.1) I'm not going to try again; this message has been in the queue too long. --- Below this line is a copy of the message. Return-Path: <lisa@designmanifesto.com> Received: (qmail 58971 invoked by uid 399); 18 Jun 2007 18:43:44 -0000 Received: from unknown (HELO ?10.0.1.4?) (lisa@designmanifesto.com@141.152.21.48) by mail.hsphere.cc with SMTP; 18 Jun 2007 18:43:43 -0000 Mime-Version: 1.0 (Apple Message framework v752.2) To: Mark McIntyre <mark@mcrumistudio.com> Message-Id: <6AC2FAAA-ED1D-4609-AC27-E9104AF8B5CC@designmanifesto.com> Content-Type: multipart/alternative; boundary=Apple-Mail-77--125536824 References: <cc7.142c191c.33a8257a@aol.com> From: Lisa Cumbey <lisa@designmanifesto.com> Subject: Fwd: Linda Abbatiello re: a terrific antique sale Date: Mon, 18 Jun 2007 14:50:09 -0400 X-Mailer: Apple Mail (2.752.2) --Apple-Mail-77--125536824 Content-Transfer-Encoding: 7bit Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed

06-19-2007, 08:39 PM	#69
JohnBW BlueWho Staff Join Date: May 2007 Posts: 839	Hello, Please submit a ticket at the Help Desk with details of your account so that we may look into this. Thanks. Best regards, John Technical Support BlueWho.com

06-19-2007, 10:54 PM	#71
nemeng Registered User Join Date: Jun 2006 Location: Blue Mountains Australia Age: 46 Posts: 63	Well, whatdyaknow, Nu appears to be back up again. For now. AZN

06-20-2007, 12:46 AM	#72
JohnBW BlueWho Staff Join Date: May 2007 Posts: 839	Hello, We apologize for the inconvenience. We'll be moving 15 resellers' accounts off Nu shortly which will decrease the load considerably. If you have any further questions or concerns, please don't hesitate to let us know. Thanks. Best regards, John Technical Support BlueWho.com

06-20-2007, 07:29 PM	#75
JohnBW BlueWho Staff Join Date: May 2007 Posts: 839	Hello, We apologize for the delayed response. This ticket has been responded to. If you have any further questions or concerns, please don't hesitate to let us know. Thanks. Best regards, John Technical Support BlueWho.com